FAQ

Frequently asked questions

The most common questions about pricing, data security, deployment and modules.

General questions

How does pricing work?

Per-user package purchase. No extra setup or maintenance fees. There is no commitment; annual purchases get a 15% discount. You can cancel anytime.

What's included in HibritİK?

Internal communication tools, employee time and salary data, idea and survey management, job analysis, task/competency/goal evaluation, project management, Gantt charts, workload tracking, training and reward management — all digital.

Is my data safe?

All data flows over SSL and your information is stored encrypted in the database. Our systems protect your data with daily backups. Our company holds an ISO 27001 certification.

How do I renew or cancel my plan?

You can pay by credit card or bank transfer; your card details are not stored. You can increase your user count without interruption. You can request cancellation anytime via live support, email or phone.

Questions by module

Task & Project Management

Which views can I use to follow tasks?

List, tree, Kanban, Gantt and calendar views are available. You can look at the same set of tasks from any of them and use the ready-made tabs to list work waiting for your approval or test.

What happens when a task is completed?

If the task has a manager, it moves to awaiting approval. The manager approves it or sends it back with a reason. If a tester is assigned, the task is sent to test and the tester records the result as Passed or Failed.

Can I manage tasks and projects from mobile?

Yes. The iOS and Android apps include the task list and detail, activities with camera or gallery attachments, new tasks with the AI assistant, quick tasks, projects and approvals.

Performance Management

How is the success score calculated?

The results of responsibility, competency and target evaluations are combined using the weights you set in the settings. You can adjust these weights to match your organisation’s priorities.

Are the evaluators’ names visible?

In competency evaluation you can hide evaluator names, which helps subordinates and peers give feedback more openly.

Does it calculate payroll?

No. HibritİK does not calculate payroll; it lets employees view the salary slips that HR enters.

Leave & Overtime Management

How is annual leave entitlement calculated?

It is calculated under Article 53 of the Turkish Labour Law based on the employee’s seniority and age. Days carried over from the previous year and manual adjustments by HR are added to the balance.

Can we decide the approval steps ourselves?

The approval chain is built from your department tree, and an HR approval step can optionally be added. When you update your department structure, the approval flow follows it.

Does it track time and attendance?

No. HibritİK manages leave and overtime processes; it does not include a time-and-attendance module that records clock-ins.

Corporate Communication Portal

Can I see who read an announcement?

Yes. Announcements are published with read tracking. For important ones, you can use the pop-up option so they are not missed.

Can surveys be anonymous?

Yes. You can mark a survey as anonymous and send it to all employees or to the people and departments you select.

Who reviews idea box suggestions?

Suggestions are grouped by category and reviewed by the owner you assign to each category.

Internal Messaging

How are messages protected?

Messages are stored on the server encrypted with AES-256-GCM. This is encryption at rest rather than end-to-end encryption, and per-company data isolation keeps each organisation’s conversations separate.

Is there group chat?

Messaging currently works as one-to-one chat. For team-wide communication you can use task activities and portal announcements.

Does it work in the mobile app?

Yes. Messaging is included in the iOS and Android apps, and new messages arrive as push notifications.

Quality Management System

Can the revision approval chain be changed?

Yes. The chain of manager, quality officer, quality management representative and general manager can be configured per folder.

Which steps does a corrective action go through?

The action is approved, a deadline is set, the work is done, quality reviews it and it is closed. Reminders are sent when the deadline approaches and when it passes.

Can I separate occupational health and safety records?

Yes. You can flag corrective actions as health and safety related and follow them separately.

Corporate Services

Can I invite people from outside the company to a meeting?

Yes. You can add external participants to meetings. Room bookings are checked for conflicts and can require approval.

Can I add trainings to my calendar?

Yes. Trainings export as .ics files that you can add to the calendar app you use.

How are service requests followed up?

Each request has its own message thread, so the requester and the person handling it keep the conversation inside the request.

Vehicle Requests & Fleet Management

When are reminders sent?

Automatic reminders are sent as a vehicle’s insurance and inspection expiry dates approach, and when it is not returned at the planned time.

Can employees request a vehicle with a driver?

Yes. When creating the request, the employee chooses whether the vehicle is needed with or without a driver.

Which fleet details are recorded?

Insurance, traffic fines, tyres, maintenance, inspections and accidents are recorded for every vehicle.

Integration & Custom Development

Is there a ready-made integration with our accounting or HR software?

We do not offer off-the-shelf connectors. We deliver data exchange with your existing systems as an integration project over the REST API, planned around your needs.

How is API key access limited?

Each key belongs to an integration account and works with the permissions of the role given to that account. The integration can only reach data covered by those permissions.

Are features different on-premises?

No. The on-premises installation is the same software as the cloud edition; the only difference is that the data and application run on your servers.

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