Quality & ISO
ISO 9001 Corrective Action (CAPA): Five Steps From Finding to Closure
How to run corrective action under ISO 9001 clause 10.2: corrective vs preventive, 5-why analysis, deadline tracking and a quality review before closure.
4 min read
Modules
Quality Management System
Documents, corrective actions and audits on record
A quality system only works when the right document reaches the right person and every nonconformity is followed until it is closed. The HibritİK quality management system keeps the document library in folders with revisions and distribution lists, and employees acknowledge that they have read each document. Revision requests pass through an approval chain of manager, quality officer, quality management representative and general manager, configurable per folder.
Corrective and preventive actions move through approval, deadline, work, quality review and closure. Root causes are recorded with a 5-why analysis, occupational health and safety items are flagged, and reminders go out as deadlines approach and pass. Internal audit forms and supplier evaluations live in the same module.
- Employees reach the current version of each document
- Read acknowledgements document distribution
- Corrective actions are tracked with deadline reminders
- Revision approvals follow your hierarchy
See the module in action
What's in this module?
Document library
Manage documents with folders, revisions and distribution lists, and have employees acknowledge reading them.
Revision requests
Manager → quality officer → QMR → general manager approval chain, configurable per folder.
Corrective & preventive actions
Approval, deadline, work, quality review and closure steps, with sources, attachments and an OHS flag.
Root cause analysis
Document root causes on every action record with the 5-why method.
Deadline reminders
Automatic reminders go out when an action deadline is approaching or overdue.
Audits
Build audit forms as groups, categories and questions, and record answers as OK or Not OK.
Supplier evaluation
Score suppliers 0–5 on four criteria and export quality data to Excel.
How it works
- 01
Set up the library
Define folders, distribution lists and per-folder approval chains.
- 02
Record the nonconformity
Open a corrective action, enter its source and root cause, and assign an owner and deadline.
- 03
Follow up and close
When the work is done, quality reviews it and closes the record; reminders keep it on time.
- 04
Audit
Run audit forms and evaluate suppliers regularly.
Related features
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Frequently asked questions
Can the revision approval chain be changed?
Yes. The chain of manager, quality officer, quality management representative and general manager can be configured per folder.
Which steps does a corrective action go through?
The action is approved, a deadline is set, the work is done, quality reviews it and it is closed. Reminders are sent when the deadline approaches and when it passes.
Can I separate occupational health and safety records?
Yes. You can flag corrective actions as health and safety related and follow them separately.
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