Telecommunications
Field and office teams on the same task; vehicles, service requests and CAPA on one platform
In telecommunications, work happens in two places at once: network, fault and installation teams in the field, and planning, customer and support units in the office. The field team needs a vehicle, the office team needs the field report, and closing a fault often means several units updating the same record.
In HibritİK, field and office teams work on the same task: the person in the field adds an activity with a photo from the mobile app, and the manager in the office approves it. Vehicle requests pass through an approval chain and the vehicle calendar shows who has which car. Employees open service requests at the help desk, and the quality team follows CAPA records with deadlines and reminders. İSTTELKOM A.Ş. is among the organisations using HibritİK.
References from this sector
İSTTELKOM A.Ş.
This sector’s problems and the HibritİK answer
The problems organisations in this sector run into most often, and how HibritİK answers each one.
- 1Problem
Information from the field reaches the office by phone and chat and is never recorded
With HibritİKField staff add activities to the task from the iOS and Android app, attaching photos from the camera or gallery; progress and status show up in the office instantly.
- 2Problem
Nobody knows who has the field vehicles or when they will be back
With HibritİKVehicle requests, with or without a driver, pass through an approval chain; mileage and fuel are logged at handover and return, with reminders for late returns and insurance or inspection expiry.
- 3Problem
Internal service requests get lost in e-mail traffic
With HibritİKEmployees open a request at the help desk; the requester and the person resolving it keep the conversation inside the request until it is closed.
- 4Problem
Quality and safety corrective actions pass their deadline without being closed
With HibritİKCAPA records move through approval, deadline, work, quality review and closure; safety-related records are flagged, and reminders go out as the deadline approaches and passes.
- 5Problem
Leave requests from staff working in the field or outside office hours never reach the office
With HibritİKLeave and overtime requests are entered on mobile and pass through the approval chain built from the department tree; the team leave calendar shows who is off when, and overlaps are caught at request time.
Which modules stand out?
The modules work regardless of sector; these are the ones organisations in this sector benefit from most. Licensing is per module, so you enable only what you need.
Related features
Frequently asked questions
Can field teams work with the mobile app alone?
Yes. The iOS and Android apps include the task list and detail, activity entry, attachments from the camera, leave and overtime requests, vehicle requests, service requests and messaging.
Is the vehicle request approval chain defined around our organisation?
Yes. Vehicle requests pass through the approval chain your organisation defines, and fleet records and usage reports export to Excel.
Can data be kept on our own servers?
Yes. HibritİK runs in the cloud or the same software is installed on your own servers; the on-premises edition is not a reduced version.
Other industries
Is your sector not on the list?
The modules work regardless of sector; try it free for 14 days with your own team, or tell us about your sector.